Frequently Asked Questions

Start with what you want to hear yourself playing. If you love singer-songwriter or folk music, a steel-string acoustic gets you strumming immediately with no extra gear. If you're drawn to rock, pop or blues, an entry electric with a small practice amp is genuinely easier on new fingers (lighter strings, lower action). Either way, every instrument we ship is set up at our workshop, so a beginner guitar from us plays as well as it physically can.

No. The skills transfer almost completely: chords, scales, rhythm and ear training are identical. The difference is feel and sound. Choose the instrument that matches the music you actually listen to — motivation matters more than any technical argument.

Before dispatch we check and adjust: neck relief (truss rod), string action at the 12th fret, intonation at the saddle, pickup height and electronics, plus a full hardware inspection (tuners, strap buttons, output jack). That's why our guitars feel easy to play from day one.

Our online catalogue focuses on right-handed models, but we source left-handed instruments on request. Email partnerships@siliconsilk.ca with the model you have in mind and we'll confirm availability and price within two business days.

Most orders arrive within 1–2 business days. Orders over $99 ship free; a courier contacts you before arrival. See our Delivery Info page for the full breakdown.

We currently accept Cash on Delivery across Hong Kong. Visa and Mastercard support is in testing and will be enabled soon — the option already appears at checkout marked "Coming Soon".

You have 365 days to return any item in original condition — one of the longest windows in the business. Full details are on our Returns & Exchanges page.

For regular playing (3+ hours a week), every 2–3 months. Signs it's time: dull tone, discolouration, tuning instability, or rough feel under the fingers. Washed and dried hands before playing noticeably extends string life.

Keep the guitar in its case when not playing, and avoid leaving it near windows, air-conditioning vents or in car boots. Solid-wood acoustics benefit from a case humidifier in dry winter months and a silica pack during humid summers. Wipe strings and the neck down after every session.

Almost always it's the neck responding to humidity and temperature change, which is normal for wood. A small truss-rod adjustment fixes it. Our Setup & Maintenance Service covers this — free within the first year on any guitar bought from us.

Manufacturing defects are covered by our warranty — see the Warranty page. Physical damage from drops or misuse isn't covered, but we can still repair it at a fair workshop rate.